Is There An Ombudsman For Airlines
. Gathered any evidence you have. The ACA facilitates the resolution.
Submit a written complaint to the airline. Passengers who suffer some sort of loss whether a bag an injury or a financial loss can benefit from making a written complaint at the time. This can later serve as proof that there was a problem.
People like to complain on Twitter.
If the issue is not resolved directly with the airline the Airline Customer Advocate ACA provides free and independent service to eligible customers of major Australian airlines. The ACA facilitates the resolution. Industry ombudsmen dispute resolution. Before you can submit a complaint to us you should have.
