Travel Ombudsman Australia
. This will be updated regularly as new guidance is available. The ACCC is alert to any instances of unfair or unconscionable conduct on the part of businesses in dealing with consumers during the current crisis.
The Office of the Commonwealth Ombudsman can investigate complaints about the postal operators listed below. The Western Australian Ombudsman is required by legislation to observe strict confidentiality and cannot confirm or deny the existence of any complaints to this office. We are closed on Sunday and Bank Holidays.
The ACCC is alert to any instances of unfair or unconscionable conduct on the part of businesses in dealing with consumers during the current crisis.
Travel to Australia is only available if you are exempt or you have been granted an individual exemption. If consumers booked travel and the business stops operating before they get what they paid for view our Insolvency page. Some industries have ombudsmen commissions or other bodies that can assist you with dispute resolution. Complaints help us to identify potential issues at the systemic level.
